{"id":440,"date":"2024-05-26T20:19:56","date_gmt":"2024-05-26T20:19:56","guid":{"rendered":"https:\/\/soinsadomicileshe.com\/policies-and-regulations\/"},"modified":"2024-06-03T15:15:36","modified_gmt":"2024-06-03T15:15:36","slug":"policies-and-regulations","status":"publish","type":"page","link":"https:\/\/soinsadomicileshe.com\/en\/policies-and-regulations\/","title":{"rendered":"Policies and Regulations"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#616ce1&#8243; width=&#8221;100%&#8221; max_width=&#8221;2560px&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#616ce1&#8243; custom_padding=&#8221;136px||136px||true|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;72px||72px||true|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;&#8211;et_global_heading_font|||on|||||&#8221; header_text_color=&#8221;#d5daff&#8221; header_font_size=&#8221;48px&#8221; header_line_height=&#8221;1.2em&#8221; custom_padding=&#8221;|136px|6px|47px|false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;12px|26px|0px|26px|false|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;26px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>The policies and regulations of SHE<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/soinsadomicileshe.com\/wp-content\/uploads\/2024\/05\/SHE_APROPOS-scaled.jpg&#8221; global_colors_info=&#8221;{}&#8221; background__hover_enabled=&#8221;off|desktop&#8221;][et_pb_divider show_divider=&#8221;off&#8221; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;116px||116px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; width=&#8221;92%&#8221; max_width=&#8221;2560px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.6em&#8221; custom_padding=&#8221;28px|||||&#8221; text_font_size_tablet=&#8221;18px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>\u2022 A $25 deposit is required upon appointment confirmation. The deposit will be deducted when paying the invoice. The deposit is non-refundable if the appointment is canceled.<\/p>\n<p>\u2022 Payment must be made on the same day as the service. Clients have 24 hours to pay their invoice. If payment is still not made after one week, a late fee of $15 will be applied.<\/p>\n<p>\u2022 Some tests may take longer than 24-48 hours to be analyzed. When this is the case, clients will be notified.<\/p>\n<p>\u2022 The service may be refundable within 15 days following the care, but certain conditions apply: if the sample is rejected by the laboratory, we offer the possibility of taking another sample free of charge (if the invoice has been paid); if the laboratory does not perform the requested type of analysis (full refund of the analysis fees); if there is no way to obtain a sample; if the invoice has been paid, there is a rejection at the laboratory level, and the client does not wish to reschedule, only the laboratory fees will be refunded.<\/p>\n<p>\u2022 It is the client&#8217;s responsibility to verify their request document and ensure that all tests are visible when scheduling an appointment. (Front\/Back)<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.6em&#8221; custom_padding=&#8221;28px|||||&#8221; text_font_size_tablet=&#8221;18px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>\u2022 Appointment times may be modified based on the nurse&#8217;s schedule, weather conditions, or due to situations beyond our control (e.g., accidents or traffic).<\/p>\n<p>\u2022 It is the client&#8217;s responsibility to ensure that all information regarding their request is accurate and complete. (Name, signature, and license number of the physician, fax number or email.)<\/p>\n<p>\u2022 There is no possibility of refund if the client does not follow the instructions given by the company or the laboratory.<\/p>\n<p>\u2022 We only accept Canadian medical requests.<\/p>\n<p>\u2022 It is the client&#8217;s responsibility to ensure that they have received all their results. If this is not the case, and a month has passed and the client wants to redo their tests with S.H.E. Inc., they will have to pay for the tests to be redone.<\/p>\n<p>\u2022 Travel and administrative fees are non-refundable.<\/p>\n<p>\u2022 If you become a regular client (more than 2 appointments), you do not pay travel fees.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#616ce1&#8243; width=&#8221;100%&#8221; max_width=&#8221;2560px&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; custom_padding=&#8221;112px||112px||true|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;66px||66px||true|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#d5daff&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.6em&#8221; header_font=&#8221;&#8211;et_global_heading_font|||on|||||&#8221; header_text_color=&#8221;#d5daff&#8221; header_font_size=&#8221;34px&#8221; header_line_height=&#8221;1.8em&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;|82px|38px|89px|false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;|26px||26px|false|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;26px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Our Services<\/h1>\n<p>Discover our professional home care services tailored to your needs. From blood tests to consultations with a clinical nurse, we cover a complete range of healthcare services. We serve several regions of Quebec, with affordable hourly rates and travel fees.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/soinsadomicileshe.com\/en\/services\/&#8221; button_text=&#8221;Learn more&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_text_color=&#8221;#1c50a3&#8243; button_bg_color=&#8221;#d5daff&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;0px&#8221; button_font=&#8221;CH Regular||||||||&#8221; custom_padding=&#8221;10px||6px||false|false&#8221; button_text_size_tablet=&#8221;&#8221; button_text_size_phone=&#8221;14px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#e19fc6&#8243; custom_padding=&#8221;112px||112px||true|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;66px||66px||true|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#1c50a3&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.6em&#8221; header_font=&#8221;&#8211;et_global_heading_font|||on|||||&#8221; header_text_color=&#8221;#1c50a3&#8243; header_font_size=&#8221;34px&#8221; header_line_height=&#8221;1.8em&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;|82px|38px|89px|false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;|26px||26px|false|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;26px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Appointment Request<\/h1>\n<p><span>Schedule an appointment online safely today to enjoy our quality home care services<\/span>. Simplify your life by booking your appointment in just a few clicks. Trust SHE to take care of you from the very first step and in the comfort of your home.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/calendar.app.google\/1QzAx56xjJspC3NB7&#8243; button_text=&#8221;Book an appointment&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_text_color=&#8221;#e19fc6&#8243; button_bg_color=&#8221;#1c50a3&#8243; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;0px&#8221; button_font=&#8221;CH Regular||||||||&#8221; custom_padding=&#8221;10px||6px||false|false&#8221; button_text_size_tablet=&#8221;&#8221; button_text_size_phone=&#8221;14px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The policies and regulations of SHE\u2022 A $25 deposit is required upon appointment confirmation. The deposit will be deducted when paying the invoice. The deposit is non-refundable if the appointment is canceled. \u2022 Payment must be made on the same day as the service. Clients have 24 hours to pay their invoice. If payment is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-440","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/soinsadomicileshe.com\/en\/wp-json\/wp\/v2\/pages\/440","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/soinsadomicileshe.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/soinsadomicileshe.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/soinsadomicileshe.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/soinsadomicileshe.com\/en\/wp-json\/wp\/v2\/comments?post=440"}],"version-history":[{"count":8,"href":"https:\/\/soinsadomicileshe.com\/en\/wp-json\/wp\/v2\/pages\/440\/revisions"}],"predecessor-version":[{"id":572,"href":"https:\/\/soinsadomicileshe.com\/en\/wp-json\/wp\/v2\/pages\/440\/revisions\/572"}],"wp:attachment":[{"href":"https:\/\/soinsadomicileshe.com\/en\/wp-json\/wp\/v2\/media?parent=440"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}