The policies and regulations of SHE

• A $25 deposit is required upon appointment confirmation. The deposit will be deducted when paying the invoice. The deposit is non-refundable if the appointment is canceled.

• Payment must be made on the same day as the service. Clients have 24 hours to pay their invoice. If payment is still not made after one week, a late fee of $15 will be applied.

• Some tests may take longer than 24-48 hours to be analyzed. When this is the case, clients will be notified.

• The service may be refundable within 15 days following the care, but certain conditions apply: if the sample is rejected by the laboratory, we offer the possibility of taking another sample free of charge (if the invoice has been paid); if the laboratory does not perform the requested type of analysis (full refund of the analysis fees); if there is no way to obtain a sample; if the invoice has been paid, there is a rejection at the laboratory level, and the client does not wish to reschedule, only the laboratory fees will be refunded.

• It is the client’s responsibility to verify their request document and ensure that all tests are visible when scheduling an appointment. (Front/Back)

• Appointment times may be modified based on the nurse’s schedule, weather conditions, or due to situations beyond our control (e.g., accidents or traffic).

• It is the client’s responsibility to ensure that all information regarding their request is accurate and complete. (Name, signature, and license number of the physician, fax number or email.)

• There is no possibility of refund if the client does not follow the instructions given by the company or the laboratory.

• We only accept Canadian medical requests.

• It is the client’s responsibility to ensure that they have received all their results. If this is not the case, and a month has passed and the client wants to redo their tests with S.H.E. Inc., they will have to pay for the tests to be redone.

• Travel and administrative fees are non-refundable.

• If you become a regular client (more than 2 appointments), you do not pay travel fees.

Our Services

Discover our professional home care services tailored to your needs. From blood tests to consultations with a clinical nurse, we cover a complete range of healthcare services. We serve several regions of Quebec, with affordable hourly rates and travel fees.

Appointment Request

Schedule an appointment online safely today to enjoy our quality home care services. Simplify your life by booking your appointment in just a few clicks. Trust SHE to take care of you from the very first step and in the comfort of your home.